How long does it take to process an order?

At Marukhs Jewels, each jewelry piece is carefully crafted and finished with attention to detail. Order processing usually takes 7–14 working days. Custom or personalized designs may require additional time depending on the complexity of the design.

Do you offer international shipping?

Yes, Marukhs Jewels proudly offers worldwide shipping from Pakistan. We partner with trusted international courier services such as DHL, FedEx, and UPS to ensure your jewelry arrives safely and on time, no matter where you are in the world.

Is my jewellery shipment secure and insured?

Yes, at Marukhs Jewels, we take the safety of your order very seriously. Every shipment is fully insured for its complete value, securely packaged, and sent with tracking and signature confirmation. Your jewellery remains protected from the moment it leaves our studio until it safely reaches your doorstep. ✨

How is the jewellery packaged?

At Marukhs Jewels, we ensure every order is packed with the highest level of care. Your jewellery is placed in secure, tamper-proof, and discreet packaging. The outer package does not mention jewellery or precious items, ensuring complete confidentiality and security during transit. ✨

How long does delivery take after dispatch?

Once your order is dispatched from Marukhs Jewels, the estimated delivery time for international orders is 5–10 business days. Please note that delivery times may vary depending on customs clearance procedures and local courier services in your country.

Will I have to pay customs duties or taxes?

International orders from Marukhs Jewels may be subject to customs duties, VAT, or import taxes according to the regulations of your country. These charges are not included in the product price or shipping cost and are the responsibility of the customer upon delivery.

Will I receive tracking information for my order?

Yes, once your order from Marukhs Jewels is shipped, you will receive a tracking number along with the courier service details. This allows you to easily track your shipment until it reaches you. Our support team is always available to assist you and ensure your order is delivered safely and on time. ✨

What happens if my order is lost or damaged during shipping?

At Marukhs Jewels, all shipments are fully insured. In the rare event that your order is lost or damaged during transit, our team will assist you every step of the way with the insurance claim process, ensuring a smooth and hassle-free resolution. Your satisfaction and peace of mind are our top priority. ✨

How can I contact customer support for shipping-related queries?

For any shipping-related questions or special delivery requests, you can reach Marukhs Jewels Customer Support via:

Our team is always ready to assist you and ensure your order reaches you safely and on time. ✨